Many times, customers find it difficulty in
locating the nearest dealership. A recent study conveys
that most of the businesses just mention the location address and expect the
customers to find the place on their own. There are few other companies, which
integrate maps such as Google maps, apple maps, mapmyindia,
etc., to their websites showing directions to reach them.
Now, the million dollar question is - How many
people visit web pages while on the way? The answer is obviously not many.
However, Autodealrz mobile app is a one-stop
solution for this problem. The app is integrated with location finding
facility, which navigates customers directly to your showroom with just a tap.
The user has to open the app and view the exact direction when they lost your
way.
Escalation matrix in a dealership
Many times, customers cannot directly contact
or meet the dealership owner due to the lack of information on website or
dealership staff not wanting customers to jump the line.
It is very annoying that some issue which can
be addressed are just neglected by the junior staff and many car owners start
complaining about the bad service of the
dealership and finally the Brand also get affected.
Also sometimes,
customers may be waiting for some approvals to come in a case of insurance claims or warranty update but
are unable to get thru the right person who can understand the issue as well as
resolve the same at the earliest.
The above scenarios
can be addressed using the Autodealrz Mobile App which has several
functionalities inbuilt and one of them is escalation and hierarchy management.
So, no customers will be dissatisfied with the service and he will want to do
business with the same dealership
